How can I get in touch with Customer Service?
Customer Service is available by telephone from 9 AM - 5 PM, Pacific Time, Monday - Friday. You can call from the U.S or Canada at 1-877-681-EN4U (3648). We are not open on National Holidays. Anyone outside of the U.S or Canada must get in touch with us via our contact us page. We generally respond to e mails within 1-2 hours of receiving them, but it could take longer, depending on the time of day and what time of year it is.
Am I able to order via phone or fax?
Yes, you sure can! Just call (877) 681-3648 from 9 AM to 5 PM, MST time, Monday - Friday. Or, you can fax in your order to 480-357-6060. If ordering via fax, you will need to fill out this form and fax it to the number above.
How fast are orders processed and shipped?
Most orders are processed and shipped out on the same or next business day, however there are items that may be on backorder and cause shipping delays. The shipping schedule is from the time we actually process and box your order, this may take from 1 to 3 business days. Visit our Ticket Support System if you have further questions.
How long will it take for my order to get to me?
It depends on the shipping method you choose. Details can be found on our Shipping Policy section.
Is it safe to submit my credit card information online?
Yes, your shopping experience is 100% secure! Our websites, which run on state of the art Microsoft technologies, use SSL encryption, the highest level of security encryption currently available for secure transactions. This means that your credit card and personal information is transmitted to us in a secured environment and cannot be read or recorded as it travels over the Internet. You can tell you are sending information securely by the unbroken key icon or closed lock icon that should appear at the bottom of your internet browser's window (depending on what browser you use). These icons will appear when you enter the checkout phase of our Web site.
Additionally, access to your Personal Information is provided only to our trusted employees and agents who have a need to know such information for the purpose of fulfilling your order and offering our high level of customer service. The computers that store your personal information are located in a separate facility which utilizes the latest in firewall and security technologies.
Furthermore our system does not store your credit card information. Once your order has been placed and processed, your credit card information is deleted in our system.
I saw the same item at another website for a lesser cost. Do you price match?
Yes, if you see the same item priced lower at another website, send us the product link to the item. Keep in mind that the item code must be the same and the item can not be on clearance, liquidation, closeout or on sale. The item's price must be the competitors every day price for us to match it. We will also take off an additional 10% of the matched price.
Do you charge sales tax?
Yes, we charge a sales tax of 9.05% for Arizona addresses.
What if I am not happy with my order? Can I return it?
To learn more please visit our Return Policy.
What payments do you accept?
We accept all major credit and debit/check cards including Discover Card, Visa, MasterCard, and American Express. You must provide your exact billing address, which your card bank has on file. Incorrect information will cause your order to decline. We also accept PayPal, Money Orders, Company and Personal Checks. Orders are processed upon receipt of payment.
Please allow 7-10 banking days after receipt for clearance of funds before the order is processed. EroticNights4U.com cannot guarantee the availability of a product by the time funds clear or payment is received. Our online ordering system will give you these payment options during your order checkout.
Do you have a customer loyalty program?
Not at this time.
Do you have a company blog?
Yes we do. On our Sex Toys Blog you can see sex toys articles, columns, news, sales, company events and more... Conversation is always welcome, so please post your comments, we would love to hear from you.