We want you to be 100% satisfied with your purchase from EroticNights4U.com. We have a 30 day returns policy on select items. Due to health hazards and concerns, the following items are NOT returnable once they have been opened..

This includes, but is not limited to: Anal Toys, Love Dolls and Love Kits, Bondage Equipment, Cock Extensions, Dildo’s, Vibrators, Artificial Vaginas, Penis Pumps, Massage Items, Oils and Lubricants. Exceptions to the rule are if a mechanical item is defective, you will receive the same item for exchange provided you return the item within 30 days of the shipping date.

EN4U will inspect the item to ensure that it is defective. If we no longer have the item available, you will be given something comparable to it. DVD or VHS videos can be returned if they were not opened OR if they were opened and defective, you may get an even exchange only. We will send the new item at our cost. Please allow up to 3 weeks to receive your new item. Books are not returnable

If you decide you don’t want an item that you ordered, you may return it to us within 30 days as long as the product has not been opened. You will be refunded for the cost of the item, but not for the cost of shipping. You must ship the item back at your own expense.

In order to begin the return process, you must first obtain an RMA number. Visit our Ticket Support System and fill in the required fields. Your message must contain your order number, date, and the reason for the return. To insure your RMA is properly expedited, it is imperative that you select the "rmarequest" department before sending.

We will not give refunds, exchanges or credits after 30 days. Any defects that occur in a mechanical item after 30 days will require you to go through the manufacturer of the item. Backordered items will be shipped as they become available to us.